At Liverpol Market, your privacy is as important to us as the quality of the cuisine we serve. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your data. By visiting our website, making a reservation, placing an order, or otherwise interacting with us, you agree to the practices described in this policy. Please read it carefully.
01
Who We Are
Liverpol Market is a fine dining restaurant located at 157 W 57th Street, New York, NY 10019, United States. References to "we," "us," or "our" throughout this policy refer to Liverpol Market and its management. We operate this website at liverpolmarket.com and are the data controller responsible for the personal information you provide to us.
Questions or concerns about this policy can be directed to our team using the contact details provided in Section 12.
02
Information We Collect
We collect information in two ways: directly from you when you interact with us, and automatically when you visit our website.
Information you provide directly
- Reservation details — your full name, email address, phone number, preferred date and time, number of guests, and any special requests or dietary requirements you choose to share.
- Online order information — billing name, delivery or collection address, contact number, and payment details (processed securely through our third-party payment provider — we do not store card numbers).
- Contact form submissions — your name, email address, and the content of your message when you reach out to us through our website.
- Private dining enquiries — event details, guest count, occasion type, budget range, and any additional context you provide when requesting a private dining proposal.
- Mailing list sign-ups — your name and email address if you choose to subscribe to our newsletter or promotional communications.
- Gift card purchases — purchaser and recipient details as required to fulfil the transaction.
Information collected automatically
- Usage data — pages visited, time spent on site, referring URLs, and click paths.
- Device and browser data — IP address, browser type, operating system, screen resolution, and language settings.
- Cookies and similar technologies — session identifiers, preference cookies, and analytics trackers (see Section 5 for full details).
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How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage reservations — confirming bookings, sending reminders, and accommodating special requests.
- To fulfil online orders — processing payments, preparing orders, and coordinating delivery or collection.
- To respond to enquiries — replying to messages submitted through our contact and private dining forms.
- To send marketing communications — only if you have opted in, we may send newsletters, seasonal menus, event invitations, and exclusive offers. You may unsubscribe at any time.
- To improve our website and services — analysing usage patterns to enhance navigation, content, and the overall guest experience.
- To comply with legal obligations — retaining records as required by applicable law, including tax and accounting requirements.
- To protect our business and guests — detecting and preventing fraud, abuse, or other harmful activity.
We will never use your personal information for any purpose incompatible with the reasons it was collected without first obtaining your consent.
04
Reservations & Online Orders
When you make a reservation or place an order through our website, your information is used solely to process that request and communicate with you about it. Reservation data is stored securely and retained for a period consistent with our operational and legal needs (see Section 7).
Payment transactions are processed by PCI-DSS compliant third-party payment processors. Liverpol Market does not store, transmit, or have access to full card numbers or CVV codes at any time.
Dietary restrictions and allergy information you share when making a reservation or placing an order is used exclusively by our culinary team to prepare your meal safely. This information is treated with the same care and confidentiality as all other personal data.
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Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files placed on your device when you visit a website.
Types of cookies we use
- Essential cookies — required for the website to function correctly, such as maintaining your session during the reservation process. These cannot be disabled.
- Analytics cookies — allow us to measure traffic and understand visitor behaviour using tools such as Google Analytics. Data collected is aggregated and anonymous wherever possible.
- Preference cookies — remember your settings and choices (such as language or region) to personalise your experience on future visits.
- Marketing cookies — used to deliver relevant content and measure the effectiveness of any promotional campaigns, only if you have provided consent.
You may manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website. For more information about managing cookies, visit www.allaboutcookies.org.
06
Sharing Your Information
We do not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:
- Service providers — trusted third parties who assist us in operating our website and delivering services, such as reservation management systems, email service providers, payment processors, and analytics platforms. These providers are contractually bound to use your data only for the services they perform for us and to maintain appropriate security standards.
- Legal requirements — when required by applicable law, court order, or governmental authority, or when necessary to protect our legal rights or the safety of our guests and staff.
- Business transfers — in the event of a merger, acquisition, or sale of all or a portion of our assets, personal information held by us may be transferred to the acquiring entity, subject to the same privacy protections.
Any third party receiving your data is required to handle it in accordance with applicable data protection laws and our instructions.
07
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Reservation records — retained for up to 24 months from the date of your visit to allow for guest history management and any follow-up communications.
- Order records — retained for up to 7 years as required for financial and tax record-keeping purposes.
- Contact form enquiries — retained for up to 12 months or until the matter is resolved, whichever comes first.
- Marketing opt-in records — retained for as long as you remain subscribed, plus a reasonable period thereafter to demonstrate compliance with consent requirements.
- Website analytics data — retained in aggregated or anonymised form, which may be kept indefinitely for statistical purposes.
When personal information is no longer required, we securely delete or anonymise it.
08
Your Rights & Choices
Depending on your location, you may have the following rights in relation to the personal information we hold about you:
- Right of access — you may request a copy of the personal information we hold about you.
- Right to rectification — you may ask us to correct inaccurate or incomplete information.
- Right to erasure — you may request that we delete your personal information, subject to any legal obligations we have to retain it.
- Right to restrict processing — you may ask us to limit how we use your data in certain circumstances.
- Right to data portability — you may request your data in a commonly used, machine-readable format.
- Right to object — you may object to the processing of your data for direct marketing purposes at any time, and we will cease such processing immediately.
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact us using the details in Section 12. We will respond to all legitimate requests within 30 days. We may need to verify your identity before fulfilling a request.
If you are a California resident, you may also have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for further information.
09
Data Security
We take the security of your personal information seriously and employ a range of administrative, technical, and physical safeguards to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our website.
- Access controls limiting who within our organisation can view personal data, on a need-to-know basis.
- Regular review of our security practices and third-party provider agreements.
- Use of PCI-DSS compliant payment processing to protect financial data.
While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and the relevant authorities as required by applicable law.
10
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information without appropriate consent, please contact us immediately and we will take steps to delete the information as promptly as possible.
For reservations and events involving minors, the personal information provided relates to the adult making the booking, and any dietary or special requirements noted for children are used solely to ensure their wellbeing during their visit.
11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email if you have an active reservation or subscription with us.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us.